Welcome to Dr Purnell & Partners
Our Mission Statement
To be a friendly, supportive team providing high-quality, holistic care.
Hello and welcome to our website. We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, and if you wish to register with our Surgery please come and pick up a registration pack.
All New Patients who want to join our practice and live in our catchment area will need to complete a registration form which you can get from reception. You will need your NHS number, which can be obtained from your previous surgery, You will also be required to bring along some form of photographic ID which we can photocopy. Once you are registered you will be offered a New Patient Medical Check with our Health Care Assistant. You will need to bring along a urine sample to this appointment.
Extended Hours Appointments
Local GP Practices are working together to offer patients better access to appointments in Ilkeston and Long Eaton through our Erewash Extended Hours Hubs; that means we are able to offer appointments at a time which is most convenient for you either at Ilkeston Community Hospital or Long Eaton Health Centre.
You can now book appointments in the evenings and at weekends from Monday to Friday 6.00pm-8.00pm and Saturday and Sunday mornings, the service is also available on Bank Holidays.
Appointments can be booked via reception in the usual way.
The On Day Service
GP surgeries in Ilkeston have changed the way in which you are seen for urgent, same day appointments. These changes are being made to ensure that all patients that need to see a GP or nurse on the day will have the opportunity to.
As from 3rd July 2017 our patients who require an on the day appointment will be seen by a nurse or doctor with The On Day Service. These appointments will be held at Littlewick Medical Centre on Nottingham Road and not here at the surgery.
These appointments will also be available to patients registered at Littlewick Medical Centre, Dr Webb and Partners, Gladstone House Surgery and Eden Surgery. This does not mean your care is being transferred to Littlewick Medial Centre.
How will the new service work?
- Contact the surgery as normal. A member of our reception team will ask what is wrong to ensure you are booked in with the correct clinician.
- If appropriate, you will be given a time to attend an appointment with a nurse or doctor from The On Day Service.
Why are we making these changes?
Using this service will effectively make more appointments available to our patients for urgent problems. This will in turn open up more routine, pre-bookable appointments to see a GP here at the surgery.
We understand that it may take some adjusting to, for both patients and staff, and so we ask for your patience whilst we work to improve your care.
We would like your permission to Share
Your care service (which can include GP practice, child health, community services, palliative care, urgent care and more), uses a computer system which allows GP's, consultants, nurses and other health care professionals to record patient information securely. Information will not be shared without patients consent, please complete the attached consent form and return to the surgery, forms are also available from our reception. Please see attached leaflet, information and cosent form.
General Data Protection Regulation
Please find attached a leaflet explaining General Data Protection Regulation (GDPR) which is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.
Late Arrivals for Appointments
The practice will, as far as practicable, see patients who arrive late. However if you are late for your appointment you may be asked to re-book, or asked to wait, but this may be until the end of surgery and will therefore involve a considerable wait.
It is generally inappropriate to delay patients who have arrived on time to accommodate earlier patients who have arrived late, however where an opportunity develops (for example where an earlier patient has been seen quickly and the GP/Practice Nurse becomes “ahead of time”) it may be possible to see a late arrival in the gap.
Sorry for any inconvenience this may cause.
ALL OUR PATIENTS, INCLUDING CHILDREN HAVE BEEN ALLOCATED A NAMED ACCOUNTABLE GP. THIS WILL NOT AFFECT WHO YOU SEE IN THE SURGERY.
If you book a telephone consultation with the GP. They will try and call you twice, if you are still unable to answer we will send a text message asking you to contact us.
All prescriptions are processed by electronic prescribing. Please see attached document which explains this fully.
During 2014 we are required by law to upload your personal data to the HSCIC (Health and Social Care Information Centre). It was originally decided that the data uploads would start in April 2014, however the NHS have now delayed this for at least six months.
It is important that you read the leaflet Better information means better care (PDF, 2MB) so that you understand how information in medical records can be used to improve the way that healthcare is delivered.
For more information about how data is collected and shared, including confidentiality, read the Q&A sheet below:
Patient FAQs (PDF, 52Kb) produced by the HSCIC and NHS England.
If you do not wish you information to be shared please complete and sign the attached dissent form and return to the surgery, forms are also available from our reception.
We will be providing placements for medical students who are training to become doctors.
Dr Purnell will be their education supervisor but they may be sitting in with any of the doctors or nurses during their surgeries.
If you would rather not have a student observing your consultation please let the reception staff or the doctor know and the student will be quite happy to step out of the room.
We appreciate your understanding and support in helping with their training.
Access all Areas
Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.
Your Health in Safe Hands
The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.
There is disabled parking around the back of the Health Centre opposite the entrance to our surgery. We have access to disabled toilet facilities.
All Practices in England are now participating in a new scheme intended to predict and prevent ill health in patients who may be at increased risk. The process to do this is called Risk Stratification.
'Risk Stratification - What this means to our patients'.
As a practice we are currently using a Risk stratification tool that enables us to look at joint data from hospitals and the GP practice. This helps to determine if a patient may be at higher risk of an admission to hospital. Care co-ordinators are employed to look at those risks and work within disciplinary team to discuss the best care that can be provided to reduce the various elements that may be causing ill health in the future.
ONLINE ELECTRONIC MEDICAL RECORD VIEWING
By 2015, everyone in England will have access to their GP medical records online. Dr Purnell & Partners aim to do this by the end of March 2015. Many other health and social care organisations are provding access to records too, and some people are creating their own health records online.
More information about this will be available at the beginning of 2015.
Access to Medical Records
All requests to access medical records must be made in writing to the Practice Manager; a request form is available at reception.
- Copies of electronic patient health records
- Copies of manual records or a mixtue of electronic and manual records
- When a GP is asked to formally inspect a record
- Inspection of records of any type without copies, including those held only in electronic form, (It is normal for inspection to be supervised. If the record has been added to in the preceding 40 days, there is no charge if the patient wishes to view the record)
Publication of GP Earnings
All GP Practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Dr Purnell & Partners in the last financial year was £73,095.50 before tax and national insurance. This is for two full time GPs who worked in the practice for more than six months.